Patient in my office yesterday
An eldely patient came to office, stating that he wishes to make a complaint.
SAM: Hi, how may I help?
PATIENT: I want to make a complaint.
S: Why you need to make a complaint?
P: I have an appointment for a procedure but was advised that I need to have someone to escort me home. Otherwise, I won't be able to keep the appointment. I am a lone pensioer, so what can I do.
S: You're right. The procedrue requires sedation, due to patients' safety, you will need someone to go home with you.
P: I am on social securtiy (welfare benefits). I have only 1 and half hours home helper to do my shopping every week and an hour for cleaning my one bebroom flat weekly. So there will be no one will come with me for hospital appt.
S: I will contact the patients' transport if they can take you home after the procedures.
P: Thank you. But I still wants to make a complaint.
S: Which service you want to complain for?
P: Social service. because they spent money on Star wars.
S: Please explain to me what is the 'Star Wars'.
P: 'Star wars' is the USA project, sending people to the moon. the Government spent all these money for this war whether than their people.
S: ........??????????????(What can I say?)
SAM: Hi, how may I help?
PATIENT: I want to make a complaint.
S: Why you need to make a complaint?
P: I have an appointment for a procedure but was advised that I need to have someone to escort me home. Otherwise, I won't be able to keep the appointment. I am a lone pensioer, so what can I do.
S: You're right. The procedrue requires sedation, due to patients' safety, you will need someone to go home with you.
P: I am on social securtiy (welfare benefits). I have only 1 and half hours home helper to do my shopping every week and an hour for cleaning my one bebroom flat weekly. So there will be no one will come with me for hospital appt.
S: I will contact the patients' transport if they can take you home after the procedures.
P: Thank you. But I still wants to make a complaint.
S: Which service you want to complain for?
P: Social service. because they spent money on Star wars.
S: Please explain to me what is the 'Star Wars'.
P: 'Star wars' is the USA project, sending people to the moon. the Government spent all these money for this war whether than their people.
S: ........??????????????(What can I say?)